Recent news has emerged about a controversial cruise experience where passengers were upset after the ship had to change its course and visit a completely different country instead of the planned destination. Thank you for reaching out to us, we have acknowledged your message.
Reported by a company based in Australia, a cruise that turned into a nightmare for passengers who were supposed to tour New Zealand but ended up in Tasmania has faced additional allegations.
P&O Cruises Australia had to change the itinerary of their two-week cruise in New Zealand, called Pacific Adventure, after the ship was not allowed to dock by NZ border control. Instead, the cruise was redirected to Tasmania.
A company spokesperson informed news.com.au that the planned schedule for the current voyage has been altered, and as a result, guests will not be able to visit New Zealand as originally planned.
Before starting their 13-day trip, guests were informed by the spokesperson that there might be "important alterations to the planned schedule" because of the strict biosecurity regulations in New Zealand.
The spokesperson stated that the ship departed Sydney on Monday to have its hull cleaned in the Bay of Plenty, but had to change plans due to inclement weather. We regret any inconvenience caused by the altered itinerary.
Due to a shift in the weather conditions, divers are facing increased risk which has prevented us from obtaining permission to enter New Zealand.
Instead of cruising around New Zealand, the Pacific Adventure is heading towards Tasmania, where guests can explore Hobart, Port Arthur, and Eden.
The representative mentioned that guests were given extra compensation, without providing details on what the compensation entailed.
According to a man from Australia who had a family member on the cruise, he told news.com.au that P&O did not provide passengers with the option to receive a refund or reschedule their trip.
The man noted that the cruise company had acknowledged the possibility of issues before the trip began, but they did not provide the option for customers to reschedule or receive a refund.
Passengers who received a letter on November 24, as reported by news.com.au, were given $300 ($197 US) in on-board credit as well as a future cruise credit equivalent to 50% of the total amount paid for the cruise fare.
An individual who had previously journeyed with the company informed news.com.au that the incident was not unusual for P&O.
"He mentioned that we experienced the identical situation on the cruise we took in February of last year," he recounted.
We had to stay at the Bay of Plenty for two days while divers cleaned the bottom of the boat. As a result, we missed out on visiting some parts of both the North and South Islands.
The man mentioned that the company already knew about the issue and characterized it as poor planning.
Some Australians expressed their frustration on social media, with one individual stating that they desired a "complete refund" and to "leave the ship immediately."
Another person commented, "This is essentially something worthless disguised as valuable. My spouse wants ET to take it back home."
"I really just want to return to my home," someone else lamented.
Mike Inglis, the northern regional commissioner of Biosecurity New Zealand, informed NZ TV that there were troubling amounts of biofouling on the Pacific Adventure ship.
The biosecurity regulations are designed to safeguard us from pests like exotic caulpera that could harm New Zealand's environment, distinct marine ecosystems, aquaculture sector, and economy.
According to him, the images provided by the ship's operators depicted organisms that are considered high risk and could potentially be a threat to New Zealand if the ship were to sail in its waters.
The speaker acknowledged that cleaning the hull of a cruise ship can be a challenging and intricate task, which is often influenced by the weather conditions.
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